Health Club Administrator

16 hours per week

This role is integral to the promotion and retention of our members. You will provide an administration service for Club Membership ensuring accurate fee collection and control, liaising with Members to provide information and relevant support ensuring retention levels maintained.

MAIN DUTIES AND RESPONSIBILITIES

• As part of the administration team support with the administration of 6,000 plus members.
• Processing of financial data including debt collection.
• Promoting and supporting with member retention and engagement.
• Communicating with members regularly and promoting Champneys initiatives.
• Supporting colleagues with their membership enquires and sales of memberships.
• Assist members and prospective members in a friendly, courteous, and professional manner as will do with all your colleagues.
• Support the weekly, monthly, quarterly sales and marketing plan.
• Fully adhere to the relevant sales systems and procedures.
• Produce accurate data and information on Club Memberships compliant with GDPR and how we look after data.
• Liaise closely with the Fitness and Wellbeing Teams and supporting colleagues to constantly grow your knowledge and be confident and competent in selling our products and experiences as they were intended.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.