Resort Assistant

24 hours per week

At Champneys, the Resort Assistant role is unlike any other. It is one of the most visible, wide ranging and influential positions within our resorts, and one that plays a vital role in shaping the guest experience.

As a Resort Assistant, you will be at the heart of the operation, working across multiple departments and supporting both guests and senior teams. You will be trusted to spot what’s needed before it’s asked for, move seamlessly between activities, and represent Champneys with professionalism, warmth and confidence at all times.

This is an exciting opportunity for someone who thrives on variety, enjoys being at the centre of things, and wants to gain a deep, practical understanding of a luxury wellness business.

Why this role is special

• You will touch almost every part of the resort, gaining unrivalled exposure to how a complex luxury operation runs
• You’ll be high profile and high impact, regularly interacting with guests, Heads of Department and senior leaders
• You’ll develop quickly, building strong operational, customer service and communication skills
• No two days are the same, this role offers pace, responsibility and progression potential

Your role will include:

• Working closely with department heads to ensure all areas of the resort are immaculately presented and operating smoothly
• Providing exceptional, intuitive guest service, anticipating needs and responding confidently to guest requests
• Acting as a welcoming ambassador for Champneys, including conducting guided resort tours in line with training guidelines
• Supporting managers with day to day operational tasks, including stock levels, porterage and logistics
• Moving flexibly between departments to provide support where it is most needed
• Ensuring public areas are clean, well presented and free from obstruction, escalating issues promptly where identified
• Completing daily operational checklists and supporting general administration where required
• Maintaining high standards of safety, professionalism and personal presentation at all times

This role suits someone who is:

• Proactive, adaptable and confident in a guest facing environment
• Proud to represent a luxury brand and comfortable working at pace
• Curious about hospitality operations and keen to learn
• Reliable, observant and trusted to get things done well

At Champneys, Resort Assistants are key to ensuring that everything flows seamlessly behind the scenes, and that every guest feels welcomed, supported and completely at ease.

Why work at Champneys
Working as a Resort Assistant at Champneys means being part of the engine that keeps the resort running beautifully.

You’ll gain:

• Broad operational experience, working across Front of House, Housekeeping, Food & Beverage and resort services
• Direct exposure to leadership, supporting Heads of Department and learning how a luxury resort is managed
• Strong development opportunities, ideal for those wishing to progress into supervisory or management roles
• A supportive, people focused culture, where willingness, attitude and potential are recognised
• The pride of working for a heritage wellness brand, where quality, calm and care matter

This is a role for people who want to be involved, make a difference and grow fast within a respected luxury environment.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
• Professional Uniform.