Receptionist

This role is responsible for the day to day running of the reception desk and reception area, ensuring a high standard of service is provided to all guests. We only have one opportunity to create a first impression, make sure it counts. Our reception colleagues are sources of knowledge and as such have an in-depth knowledge of both the property and local area is essential.

You will be the first port of call for all questions and queries relating to a guest stay, spa day, club membership or any other general enquiry. Always demonstrating a can-do attitude, you will be a source of information for all guests and colleagues. Your knowledge of the day’s activities, guest numbers and availability will ensure that you support the wider teams with maximisation and utilisation.

Main duties and responsibilities as a Receptionist include;

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking-in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
• When checking out guests you will ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised you will share these with your team and where appropriate make an action for correction should constructive feedback be provided.
• Assist in the scheduling of Spa colleagues and services by taking responsibility for pre bookings and bookings of all spa services offered and ensure that the billing of guest services is carried out correctly and in a timely manner.
• Keep up to date on promotional offers and upsell services to guests as per targets set, supporting the team in achieving sales targets.
• You will be preparing paperwork for the next day’s arrivals, making sure the information on the registration cards is correct, pre-payment made, and allocations match the guest’s requirements.

Part Time and Full Time hours can be considered.

Benefits

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App technology for all our essential forms
• In house social media connecting our Champneys Family
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our Hotels or Resorts
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments Attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking
• Professional Uniform