Join Our Team
EVENTS OPERATIONS SUPERVISOR
Full Time
£25,585 per annum plus monthly tronc, typically £2,400 annually
40 hours
Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
- Assist the Banqueting and Events Operations Manager in the smooth running of all luxury events we cater for here at Grantley Hall.
- Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings
- Ensure all products served to and/or provided for the guest are set to Grantley standards
- Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
- Take ownership to ensure the stock holding is tracked, replenished and kept in order
- Be pro-active with customer comments and complaints
- Identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
Key Skills, Qualities & Experience
- Previous experience in a Food and Beverage setting is essential
- Previous Events or event sales experience would be desirable
- The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
- Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
- The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious live in accommodation for eligible roles
- Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- External team assistance line along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages.
- Simplyhealth - Health cash plan