Join Our Team
SPA DUTY MANAGER
Full Time
£27,000 per annum plus monthly tronc, typically £2,400 annually
40 hours
Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
- Ensure the smooth daily operation of all aspects of the Spa
- Assign job tasks to spa team, as suited to their role and promote a high level of performance and motivation amongst the department
- Handle any guest complaints that arise, requests and enquiries on departmental services
- Prioritise guest satisfaction and establish positive relationships to better understand their requirements
- Organise and check that all Spa areas are set as per the Standard Operating Procedures
- Provide service promptly, courteously, and accurately
- Assist in providing departmental Employee Onboarding to newly recruited team members
- Ensure all collateral such as guest welcome letters, promotional materials and confirmation letters are finalized in advance
- Take responsibility of the Spa in the absence of the Spa & Wellness Manager
- Co-ordinate operations on the spa reception desk, including performing reception duties when required
- Encourage open communication with all team members throughout your day-to-day activities
- Order and supply all therapist paperwork (Guest Consultations etc.)
- Meet retail targets and treatment targets
- Continually strive to improve spa treatment and retail targets
- Display initiative to assist in making the Spa financially successful
- Continue to look for ways that the Spa can be more cost-effective by researching and comparing current and prospective suppliers for all products
Key Skills, Qualities & Experience
- Be able to manage time effectively and have a high degree of self-management and excellent organisational skills
- Have the capability to support management and work as a team member
- Have the ability to speak, coach, mentor and build a team
- Positively influence the team to meet the goals of the business
- Internationally recognized qualification in Beauty Therapy and Massage Level 2 and 3 qualifications
- Food & Beverage knowledge and experience is preferred, but not essential
- Experience in a 5-star spa is preferred
- Detail orientated individual who drives standards
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Friendly, courteous and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious live in accommodation for eligible roles
- Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- External team assistance line along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages.
- Simplyhealth - Health cash plan