Join Our Team
HOTEL PORTER
Full Time
£24,000 per annum plus monthly tronc, typically £2,400 annually
40 hours
Tips typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
- Ensure that every guest has an excellent and memorable welcome and stay at the hotel, enjoying excellent service and hospitality
- Assist guests with their luggage, ensuring the luggage arrives at the guest’s bedroom in a timely manner, taking luggage to the guest’s car and stored securely when necessary
- Having a varied knowledge of the local area/Yorkshire, the ability to schedule arrangements for guests such as carriages, valet cleaning & route planning
- Ensuring all guests’ needs are exceeded at every opportunity
- Moving furniture and setting up rooms for events when required, ensuring the hotels’ 5-star standards are met
- Ensuring the hotel lobby and surrounding areas are kept spotless, polishing reflective surfaces and ensuring they are dust free throughout
- Maintaining the appearance, cleanliness and safety standards which are set out by management
- Assisting in other areas of the hotel when needed
- Ensuring that you stay proactive during less demanding periods
- Must possess a polite etiquette
- Must have impeccable grooming standards
Key Skills, Qualities & Experience
- Hands on approach to work, always being productive and looking to improve
- Passionate about hospitality
- Detail orientated and drives standards
- Full driving license is required
- Possess a positive attitude and a desire to learn
- Ability to meet deadlines and work under pressure
- Engage with hotel guests on a regular basis
- Friendly, courteous, and helpful with excellent communication skills
- Motivated to go the extra mile for guests and colleagues
Benefits
Grantley Hall offers a wide range of benefits and opportunities for all employees:
- A monthly service charge - typically £2,400 annually
- 31 days holiday increasing to 33 days with length of service
- Access to earnings before payday (Access Early Pay / Wagestream)
- Free parking
- Complimentary meals when on duty
- Discounted modern and spacious live-in accommodation
- Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
- Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
- Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
- Grantley Gateway - Discounts and cash back on shopping and trips out
- Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
- Complimentary bespoke uniform and annual shoe allowance
- Free sight tests for those eligible
- Onsite Team Gym with professional induction
- Refer a Friend Scheme where you can earn up to £1000
- 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
- Grantley Academy to support your development
- Annual paid volunteering days