RESTAURANT HOST

Grantley Hall is an exclusive, five star luxury hotel, nestled in the heart of the Yorkshire Dales. With 47 exquisite rooms and suites, four exceptional restaurants and five sophisticated bars. The extensive development has also included the introduction of a tranquil spa and pioneering ELITE luxury gym and executive wellness facility, alongside a stunning events pavilion that seats up to 180 guests with a unique and glamorous champagne and cocktail bar

Key Responsibilities

• Deliver the Restaurant and Bar concept and ethos to the required five star standards outlined in the Procedure Guidelines
• Be able to competently maintain the operation of the restaurant and bars during service
• Inspire and motivate your peers to deliver outstanding customer service
• Responsible for cash and stock security
• Ensure the venue is kept clean throughout service and to leave the venue clean and organised for the next shift
• Learn and know in detail our food and Beverage offerings, being able to passionately describe and sell this to our guests
• Effectively manage bookings using our in-house reservations system, to enhance guest journey, and maximise reservations
• Communicate effectively all details of a guest reservation to the server staff
• Escalate any complaints to Management or supervisors
• Be confident to communicate with guests over the phone, conducting call backs and taking bookings

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve
• Passionate about delivering excellent service to all our guests
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Grantley Gateway - Discounts and cash back on shopping and trips out
• Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days