Join Our Team
ASSISTANT FRONT OFFICE MANAGER
Full Time
Competitive Rate of Pay plus monthly tronc, typically £2,400 annually
40 hours
Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK
Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.
Key Responsibilities
- Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
- Maintain good working relationships with colleagues and all other departments
- Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
- Carry out Reception and Night Porter shifts when required to and assist during peak periods
- Provide training for the team and to assist in team reviews/appraisals and PDPs
- Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
- To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
- Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.
Key Skills, Qualities & Experience
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
- Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
- The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
- Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
- A high level of confidentiality
- Full, clean driving licence due to our insurance policies is desirable
- Ability to meet deadlines and work under pressure
- Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
- Detail orientated and drives standards
- Confident, self-motivated and present a professional persona in all circumstances
- Hands on approach to work, always being productive and looking to improve
- Well presented, adhering to Grantley Hall’s grooming standards at all times
- Experience of managing a large team within the hospitality industry
- To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
- Tips typically over £200 per month (£2,400 per year)
- Complimentary bespoke uniform and chef whites
- Complimentary meals whilst on duty
- Refer a Friend bonus - Earn up to £1000
- Complimentary employee car parking
- Complimentary state of the art onsite gym - with personal trainer support
- 31 days annual leave (including bank holidays) increasing with service
- Professional development opportunities at all levels
- Reimbursement on work shoes, sight tests and professional memberships
- Modern and spacious live in accommodation for eligible roles
- Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
- We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
- External team assistance line along with wellbeing champions onsite
- Team Member of the Month Awards
- Discount on Grantley Halls Restaurants, Spa products and Gift Shop
- Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
- Cycle to work scheme
- Access to Wagestream, allowing you to instantly access your wages.
- Simplyhealth - Health cash plan