RESTAURANT RECEPTIONIST - MICHELIN STAR

Tronc typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Purpose of the Role

This is a unique chance to be part of the Front of House team delivering the ultimate dining experience. You’ll be supporting the smooth running of service, the performance of the Restaurant Receptionist/Host ensures a flawless, uninterrupted unity of service for each guest at Shaun Rankin's Fine Dining Restaurant & Private Dining Room at Grantley Hall.
This is an amazing opportunity to work within one of the best Restaurants in Yorkshire.

• To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after
• Working alongside the Restaurant Manager and Assistant Manager to run the shifts
• Meeting and greeting customers, organising table reservations
• To deal responsibly with payment transactions and maintain strict control of the bills
• Ensure each customer receives impeccable service
• Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department
• Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone
• To maintain good working relationships with colleagues and all other departments
• Arranges for special services requested by the guest
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel

 

About You

• Have held a similar role within a high-level hotel or fine dining restaurant
• Enthusiastic, quick thinking and welcoming personality
• To be able to react to guest requests efficiently and to ensure details are communicated and followed through to all departments
• Outstanding personal presentation and grooming
• Strong written and oral communication skills
• Excellent attention to detail in all aspects of the role
• PC Literate, understanding of Microsoft outlook, Excel and Word

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

• A monthly service charge - typically £2,400 annually
• 31 days holiday increasing to 33 days with length of service
• Access to earnings before payday (Access Early Pay / Wagestream)
• Free parking
• Complimentary meals when on duty
• Discounted modern and spacious live-in accommodation
• Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
• Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
• Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
• Grantley Gateway - Discounts and cash back on shopping and trips out
• Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
• Complimentary bespoke uniform and annual shoe allowance
• Free sight tests for those eligible
• Onsite Team Gym with professional induction
• Refer a Friend Scheme where you can earn up to £1000
• 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
• Grantley Academy to support your development
• Annual paid volunteering days