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RESTAURANT RECEPTIONIST - MICHELIN STAR

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case iconFull Time

coins icon£26,832 per annum plus service charge, typically £2,400 annually

hourglass icon48 hours

Tips typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Purpose of the Role

This is a unique chance to be part of the Front of House team delivering the ultimate dining experience. You’ll be supporting the smooth running of service, the performance of the Restaurant Receptionist/Host ensures a flawless, uninterrupted unity of service for each guest at Shaun Rankin's Fine Dining Restaurant & Private Dining Room at Grantley Hall.
This is an amazing opportunity to work within one of the best Restaurants in Yorkshire.

  • To greet all guests (whether resident or non-resident) welcome them to Grantley Hall and make them feel comfortable and looked after
  • Working alongside the Restaurant Manager and Assistant Manager to run the shifts
  • Meeting and greeting customers, organising table reservations
  • To deal responsibly with payment transactions and maintain strict control of the bills
  • Ensure each customer receives impeccable service
  • Dealing with customer enquirers and reservations accurately and promptly in the absence of the reservations department
  • Providing first class customer service and should be highly organised with good communication skills, both face to face and over the phone
  • To maintain good working relationships with colleagues and all other departments
  • Arranges for special services requested by the guest
  • To respond to any changes in the department as dictated by the needs of the industry, company or hotel

 

About You

  • Have held a similar role within a high-level hotel or fine dining restaurant
  • Enthusiastic, quick thinking and welcoming personality
  • To be able to react to guest requests efficiently and to ensure details are communicated and followed through to all departments
  • Outstanding personal presentation and grooming
  • Strong written and oral communication skills
  • Excellent attention to detail in all aspects of the role
  • PC Literate, understanding of Microsoft outlook, Excel and Word

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

  • A monthly service charge - typically £2,400 annually
  • 31 days holiday increasing to 33 days with length of service
  • Access to earnings before payday (Access Early Pay / Wagestream)
  • Free parking
  • Complimentary meals when on duty
  • Discounted modern and spacious live-in accommodation
  • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
  • Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
  • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
  • Grantley Gateway - Discounts and cash back on shopping and trips out
  • Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
  • Complimentary bespoke uniform and annual shoe allowance
  • Free sight tests for those eligible
  • Onsite Team Gym with professional induction
  • Refer a Friend Scheme where you can earn up to £1000
  • 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
  • Grantley Academy to support your development
  • Annual paid volunteering days

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