ASSISTANT FRONT OFFICE MANAGER

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Key Responsibilities

• Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
• Maintain good working relationships with colleagues and all other departments
• Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
• Carry out Reception and Night Porter shifts when required to and assist during peak periods
• Provide training for the team and to assist in team reviews/appraisals and PDPs
• Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
• To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
• Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.

Key Skills, Qualities & Experience

• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
• The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
• Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
• A high level of confidentiality
• Full, clean driving licence due to our insurance policies is desirable
• Ability to meet deadlines and work under pressure
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
• Detail orientated and drives standards
• Confident, self-motivated and present a professional persona in all circumstances
• Hands on approach to work, always being productive and looking to improve
• Well presented, adhering to Grantley Hall’s grooming standards at all times
• Experience of managing a large team within the hospitality industry
• To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus - Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym - with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth - Health cash plan