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EVENTS OPERATIONS ASSISTANT MANAGER

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case iconFull Time

coins icon£31,500 per annum plus service charge, typically £2,400 annually

hourglass icon48 Hours

Tips typically over £200 per month (£2,400 per year)
All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Purpose of the Role

As the Event Operations Assistant Manager you will be responsible for supporting the Events Operations Manager and Head of Events & Banqueting with our fantastic events in the Grantley Suite and our other luxury event spaces. This opportunity would suit a well presented, hospitality driven and confident individual who has a wealth of knowledge managing their own team and working within a prestigious business.

  • Take ownership to ensure the stock holding is tracked, replenished and kept in order
  • Be pro-active with customer comments and complaints
  • To identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business
  • Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings
  • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
  • Organise and prioritize staff rotas and shift patterns according to business needs
  • Successfully run and deliver events, ensuring prep and planning is completed, staffing roles assigned and briefings delivered
  • Manage back of house area ensuring all SOPs are followed
  • Manage the set up of events following the function sheets to ensure a seamless event delivery
  • Meet & greet with clients prior to events to coordinate the delivery and running of the upcoming event
  • Be calm and quick thinking, mastering the art of problem solving in a fast pace, high pressured environment

About You

  • The successful individual will be a confident, self-motivated and present a professional outlook at all times
  • It is essential that you have had numerous years of experience as a Manager or Supervisor within a luxury hospitality setting, with the leadership skills to motivate and manage a team
  • Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standards
  • The ability to demonstrate a strong customer service ethos and deliver consistently high levels of service
  • Previous experience in a Food and Beverage setting is essential

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

  • Tips typically over £200 per month (£2,400 per year)
  • Complimentary bespoke uniform and chef whites
  • Complimentary meals whilst on duty
  • Refer a Friend bonus - Earn up to £1000
  • Complimentary employee car parking
  • Complimentary state of the art onsite gym - with personal trainer support
  • 31 days annual leave (including bank holidays) increasing with service
  • Professional development opportunities at all levels
  • Reimbursement on work shoes, sight tests and professional memberships
  • Modern and spacious live in accommodation for eligible roles
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • External team assistance line along with wellbeing champions onsite
  • Team Member of the Month Awards
  • Discount on Grantley Halls Restaurants, Spa products and Gift Shop
  • Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
  • Cycle to work scheme
  • Access to Wagestream, allowing you to instantly access your wages.
  • Simplyhealth - Health cash plan

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